PERFORMANCE AND 360° FEEDBACK

 

Changing behaviours and raising performance.

ACHIEVING HIGH PERFORMANCE

 

We can help professional service firms achieve high performance through a highly tailored approach using:

Employee opinion surveys

Team development

New metrics to measure performance

Coaching to overcome under-performance

Reward structures to recognise high performance

Culture change programmes

Engagement programmes

Training, coaching and career development programmes

WHAT IS 360° FEEDBACK?

 

It provides partners and senior people with confidential feedback from colleagues who are in a good position to judge important aspects of their performance. By doing so it can help individuals overcome any blind spots that might otherwise hold back their performance and prevent them from fulfilling their potential.

 

360 degree feedback usually involves obtaining input from those who report to the individual as well as from peers and more senior people. It can even incorporate feedback from clients and others outside the firm. On the other hand, sometimes it is appropriate to obtain feedback only from fellow partners.

CASE STUDY FIRMS

 

Here are some examples of ways we have helped firms through the use of 360 degree feedback:

FIRM A

Firm A is a 60 partner firm with several offices in the UK. The partner selection panel was keen to introduce a more objective approach to assessing potential partners and saw 360o feedback as a route to achieving this.

 

For several years now we have administered a 360o feedback process for the firm. The original process has been streamlined through use of an on-line questionnaire.

 

Recognising the success of this approach, the firm has recently asked us to provide 360o feedback for all their partners. This is being done on a three-year cycle covering 20 partners each year.

FIRM B

Firm B is a single-office firm with 21 partners. A staff survey (which we administered on their behalf) revealed potential for improvement in the management of people throughout the firm.

 

We provided a combination of training and coaching for all partners and senior non-lawyer managers. 360o feedback was then obtained 9 months later as a way of assessing whether there had been improvements.

 

The 360o feedback surveys revealed that in 24 out of 25 cases there had been noticeable improvements in the way people felt they were being managed.

FIRM C

Firm C is a recently merged firm with over 40 partners and several offices.

 

We provide structured development programmes to help groom potential associates and potential partners. As part of these programmes, each individual receives a 360o perception survey coupled with a one-to-one telephone debrief to help them construct a development plan.

CASE STUDY FIRMS

 

Here are some examples of ways we have helped firms through the use of 360 degree feedback:

FIRM A

Firm A is a 60 partner firm with several offices in the UK. The partner selection panel was keen to introduce a more objective approach to assessing potential partners and saw 360o feedback as a route to achieving this.

 

For several years now we have administered a 360o feedback process for the firm. The original process has been streamlined through use of an on-line questionnaire.

 

Recognising the success of this approach, the firm has recently asked us to provide 360o feedback for all their partners. This is being done on a three-year cycle covering 20 partners each year.

 

FIRM B

Firm B is a single-office firm with 21 partners. A staff survey (which we administered on their behalf) revealed potential for improvement in the management of people throughout the firm.

 

We provided a combination of training and coaching for all partners and senior non-lawyer managers. 360o feedback was then obtained 9 months later as a way of assessing whether there had been improvements.

 

The 360o feedback surveys revealed that in 24 out of 25 cases there had been noticeable improvements in the way people felt they were being managed.

FIRM C

Firm C is a recently merged firm with over 40 partners and several offices.

 

We provide structured development programmes to help groom potential associates and potential partners. As part of these programmes, each individual receives a 360o perception survey coupled with a one-to-one telephone debrief to help them construct a development plan.

PERFORMANCE AND 360° FEEDBACK